Refund policy

Brand Details
- Brand Name: ALLVORIX
- Industry: Premium Fitness & Activewear
- Brand Style: Luxury, Minimal, Premium, Professional, Trustworthy
- Target Markets: Australia, New Zealand, United States
- Language: Professional English
- Currency: Automatically based on customer's market.
- Tone: Premium brand like Lululemon, Gymshark, Nike, or Alo Yoga.
- Make the policy clean, customer-friendly, legally professional, and suitable for a high-end Shopify store.

Include the following sections:

1. Overview
Explain that customer satisfaction is important while maintaining product quality standards.

2. Return Eligibility
- Returns accepted within 30 days of delivery.
- Items must be unworn, unused, unwashed, and in original condition.
- Original tags and packaging must be attached.
- Proof of purchase is required.

3. Non-Returnable Items
- Gift cards
- Final sale items
- Clearance items
- Personalized/custom products
- Used, washed, damaged, or altered products

4. Exchanges
Allow exchanges for different sizes or colors (subject to stock availability).

5. Damaged or Incorrect Orders
State that customers should contact support within 7 days of delivery if they receive defective, damaged, or incorrect items.
Include that photo evidence may be requested.

6. Refund Process
Explain that once the returned item is received and inspected, refunds will be processed to the original payment method.
Mention that banks and payment providers may require additional processing time.

7. Return Shipping
Customer is responsible for return shipping costs unless the item is defective, damaged, or sent incorrectly by ALLVORIX.

8. Late or Missing Refunds
Advise customers to first check their bank account and payment provider before contacting support.

9. How to Start a Return
Customers should contact:
Email: support@allvorix.com

Include:
- Order Number
- Full Name
- Reason for Return
- Photos (if applicable)

10. Sustainability Statement
Mention that ALLVORIX carefully inspects all returned products to reduce waste and maintain premium quality standards.

11. Consumer Rights
State that this policy does not limit any rights customers may have under applicable consumer protection laws in Australia, New Zealand, or the United States.

12. Policy Updates
Reserve the right to update the Refund Policy at any time. Updates become effective once published on the website.

Formatting Requirements:
- Use clear H2 and H3 headings.
- Write in elegant, premium, luxury brand language.
- Avoid overly legal or robotic wording.
- Keep paragraphs short and easy to read.
- Make it visually suitable for a luxury Shopify website.
- End with a warm message thanking customers for choosing ALLVORIX and expressing appreciation for their trust.